ICCS Syllabus - CEB102 - English for Business Communication

Introduction

English for Business Communication provides a foundation in the use of the English language for candidates preparing to take the International Diploma in Computer Studies. Candidates’ will learn how to use and adapt standard business English to suit the specific needs of the fields of Computing and Information Technology.

All assessments will reflect the practical objectives of this module.

General Objectives

Upon successful completion of this module the candidate will be able to demonstrate a satisfactory practical performance and understanding in the following topic areas:

A. Introduction to Communication.

B. Narrative Writing.

C. Description.

D. Instructions and Communicating with other candidates.

E. Communication and Information Technology.

F. Techniques for study relating to communications.

Specific Objectives

Objective A: Introduction to Communication.

A1. Describe what constitutes communication.

A2. Identify and select an appropriate mode of communication.

A3. List successful and unsuccessful communications and describe their consequences.

A4. Apply the use of open and closed questions correctly.

A5. Produce a questionnaire that is based on investigation and feedback of people’s requirements.

Objective B: Narrative Writing.

B1. Describe and apply narrative writing.

B2. Use writing frames effectively.

B3. Produce a linear account of events.

B4. Increase English vocabulary by various methods.

B5. Extract information from documents effectively.

B6. Produce a summary of a document accurately.

Objective C: Description.

C1. Describe and apply the correct use of simple and compound sentences.

C2. Use jargon effectively and describe the consequences of misuse of jargon.

C3. Abuses of language and their consequences.

C4. Use clear and simple English effectively.

Objective D: Instructions and Communications.

D1. Issue instructions to others effectively.

D2. Describe the types of communication used within teams.

D3. Describe how instructions are issued, received and queried in a team environment.

Objective E: Communication and Information Technology.

E1. Gaining information.

E2. Convert verbal instructions to written instructions.

E3. Produce a written report.

Objective F: Study Techniques.

F1. Apply effective self study techniques.

F2. Analyse examination questions.

F3. Use external sources of information effectively.

A list of Practical Skills

Every successful ICCS candidate should be able to:

1. Differentiate between and choose the correct communication method for the various given setsof circumstances.

2. Use closed and open questions successfully.

3. Produce an investigative questionnaire and use the responses as a feedback tool.

4. Produce a written report using standardised headings and sub headings.

5. Produce a summary of a report.

6. Produce extracts.

7. Apply a bibliography and an index.

8. Differentiate between idiomatic and standard English usage.

9. Describe why a simple prose style enhances meaning.

10. Produce simple descriptions of the features, functions and benefits of entities.

11. Understand how and why “jargon” is used to describe processes and begin to able to deducesome meaning from unknown “jargon”.

12. Issue and receive instructions for tasks to be carried out.

13. Produce a questionnaire to elicit information.

14. Produce a report on an interview.

15. Produce a process report, which combines two sources of information.

16. Organising notes and study time.

17. Analyse and answering examination questions effectively.

Use reference sources effectively.

Assessment of English for Business Communication

The assessment for this module will be solely through practical work. To pass the module candidates must obtain at least 60%.

Candidates are required to produce the following documents. It is expected that students will take between 20 and 25 hours to complete these tasks.